Are communication protocols between 'Maid/Housekeeping' staff and the 'Security Guard' / maintenance team efficient for promptly addressing guest room defects, maintenance issues, or security concerns?
["Efficient and Prompt", "Inefficient and Delayed"]
Record the ambient temperature (°C) of mini-bar refrigerators in a randomly sampled set of rooms to ensure optimal chilling and food safety.
Identify any deficiencies in the training records or daily task sheet completion for 'Maid/Housekeeping' staff, especially regarding chemical handling, waste disposal, and emergency protocols (e.g., 'DG Set' operation areas).
["Incomplete Training Records", "Missing Daily Task Sheets", "Lack of SOP Sign-offs", "Inadequate Chemical Handling Training", "No Emergency Protocol Drills"]
Overall assessment of cleanliness and hygiene standards observed in sampled guest rooms, including bathroom sanitation, linen quality, and dust-free surfaces, adhering to perceived 'IST Standard' of hospitality.
Is the mini-bar stocking process compliant with established inventory controls, including verification against vendor 'Chalan' and adherence to 'FSSAI License Display' standards for perishables?
["Compliant", "Non-Compliant"]
Percentage of guest rooms observed to be prepared and 'turned around' within the stipulated Standard Operating Procedure (SOP) timeframes (e.g., for light clean vs. full clean).